All Patients and their Families have the right to:

1. Access to care:

• Access healthcare services in IEC based on need and IEC’s scope of services and regardless of race, color, age, disability, creed, sex, marital status, national or ethnic origin, religion, sexual orientation or source of payment.
• Be informed about alternative sources of care if the services required are not available at IEC.
• Choose your doctor and ask for a second opinion.
• Be informed about expected costs of treatment.

2. Respect and Dignity

• Receive considerate respectful care at all times within the context of your values and beliefs.
• Be protected from any verbal or physical abuse.

3. Privacy and confidentiality: Expect that all your health records and all communications about your care will be treated as confidential.
4. Personal Safety and Security: Expect reasonable safety in so far as IEC’s practices and environment are concerned.
5. Identity: Know the identity and professional status of healthcare providers and which physician/practitioner is primarily responsible for your care.
6. Information: Know the complete, accurate, and current information concerning your diagnosis, treatment, and plan of care, alternative treatment options and modalities, and costs.
7. Communication: Receive visitors during normal visiting hours or refuse visitors, as well as receive letters, cards, and phone calls.
8. Participation in planning treatment:

• Participate in the planning of your care and be included in decisions and choices about your care.
• Refuse a recommended treatment or diagnostic procedure after knowing the outcomes of refusal and signing the related forms.

9. Transfer and Continuity of Care:

• Receive a complete explanation of the need for the transfer.
• Be transferred safely and comfortably
• Be informed of continuing health care requirements and instructions upon discharge from IEC.

10. Pain assessment and management: Have prompt and effective assessment and management for your pain.
11. Compliant process: File a complaint regarding services and be informed of the action taken.
     

As a patient you have the responsibility to:

1. Provide accurate and complete information about medical complaints, past illnesses, hospitalizations, pain and other matters related to the health.
2. Follow the treatment plan recommended by those responsible for their care.
3. Report pain to your treating physician and nurses.
4. Accept the consequences of refusing treatment or not following the healthcare team’s instructions.
5. Follow IEC’s rules and regulations.
6. Be considerate of the rights of other patients and IEC staff.
7. Take reasonable care of your own valuables and other possessions.